Guest Relations Intern - Hotel Internship (Nice)

Job description

The Palais de la Méditerranée Hotel (part of The Unbound Collection by Hyatt) in Nice offers an internship in Guest Relations within the Reception department. Located on the Promenade des Anglais, the 5-star establishment invites interns to work directly with a high-end clientele. The internship, lasting 5 to 6 months starting from January 2027, involves building relationships with VIP clients, following up on Top VIP programs and amenities, managing complaints, overseeing the presentation of the lobby, and assisting with projects for the Guest Relations team. The ideal candidate has excellent interpersonal skills, is fluent in French and English, and ideally comes from a hospitality school. This internship provides operational experience in luxury hospitality, promoting the development of skills in customer relations, communication, and operational coordination.

Main responsibilities

• Build relationships with Top VIP clients before, during, and after their stay
• Participate in the follow-up of Top VIP programs and amenities
• Manage and track customer complaints
• Ensure the presentation of the lobby and the customer experience (flowers, displays, shop)
• Assist the Guest Relations team in managing projects and daily tasks

Profile sought

• Ideally from a hospitality school
• Excellent interpersonal skills and team spirit
• Fluent in French and English
• Ability to use hotel computer systems

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