Werkstudent IT‑Helpdesk (Job étudiant) – Würzburg (15,29 EUR/Std.)

Job description

3raum PersonalManagement KG is recruiting a working student for the 1st-Level IT Helpdesk in Würzburg, within a large regional IT infrastructure. The position is aimed at students in Computer Science, Business Informatics, Systems/Digital Engineering, or similar fields, with availability of at least 2 days per week. Responsibilities include receiving and logging technical requests, identifying issues, creating tickets, and forwarding to 2nd-Level support. The offer highlights the stated hourly wage, flexibility through an internal application to manage availability, opportunities for additional work during university holidays, and other benefits such as access to vehicles for student carsharing. This position is ideal for a student looking to gain practical experience in IT support, develop skills in technical diagnostics, client communication, and ticket management. Basic IT skills and a good level of German (C1) are expected. The announcement specifies the sustainable and flexible nature of the contract and the financial security offered.

Main responsibilities

• Handling technical requests and incident reports
• Identifying and diagnosing common IT problems
• Logging requests and creating tickets
• Escalating incidents to 2nd-Level Support

Profile sought

• Enrollment as a student in Computer Science, Business Informatics, or a similar field
• Minimum availability of 2 days per week
• Basic IT knowledge and ideally IT support experience
• Good communication in German (C1 level) and service orientation